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Spice Chasm Ordering Information

We can accept automatic orders through our Availability & Online Ordering Page. Please note that availability of stock may change before we have time to edit the page, so automatic orders of items that are recently sold out will be refunded in full promptly.

Requirements of Order Completion

1. Product name(s) & Quantities. For wholesale inquiries please contact us for information.

2. Shipping option is decided. See below for options.

3. Any paperwork required to import the items of order is obtained and clarified.

4. Email reply from us confirming above information.

5. Payment is complete.

6. Order will be shipped.

Shipping Options

Regular Air Mail: No tracking and thus no refunds or replacements available on lost packages. Most destinations have a 1kg weight limit and take approximately 2-3 weeks. Not recommended for destinations with less than adequate postal systems or a history of theft.

Registered Air Mail: Tracked parcels of similar speed as regular air mail with the advantages of having a 20 or 30kg weight limit (depends on country of destination, please inquire) and being able to track and have insurance.

EMS: Tracked parcels and express. Depending on destination country delivery is 1 to 12 days. Destinations with good postal service and close to Taiwan will have fastest delivery times. Delivery to North America and Europe will often be 3-9 days. Insurance available upon request.

Courier (Fedex/DHL): Very expensive but available on non-fresh products upon request. Requires special quotations when orders are finalized.

Payment Options

Credit card via Paypal is accepted.

Paypal is accepted.

Bank Transfers accepted via email conversation. If bank transfers are required please email us for details. $5,000nt minimum order for international orders, $500nt minimum for domestic (Taiwan) orders.

ATM Transfer available within Taiwan. $200nt minimum order.

Cash via mail is accepted to our PO box. Email for details but note the risks involved with send cash. We hold no responsibility for lost packages, please use registered as a basic safety measure.

Cash in person is obviously graciously accepted when we are at shows and markets :)

Currencies accepted

Taiwan Dollar is how we quote everything. We can quote in other major currencies (Euro, USD, CDN, JPY and UK Pound) upon request but requires email order confirmations.

Refunds and replacements

Please see our Terms or Ordering for details on refunds and replacements.

Last Updated: September 25, 2017